We are called upon when problems arise
When that's the case, it's relatively easy. Or to put it another way: We immediately proceed to point 02. Sometimes clients come to us with a ready-made solution. For instance, they want to use training X to compensate for weakness Y. This is often just a distraction.
Let's be clear about this: That’s normal. Feeling that there's something wrong doesn't automatically mean knowing what the problem is. We start our work by locating the problem. Even if that involves taking another look at a solution to the problem behind it.